Refund policy

Returns and Exchanges

We have 30 days return policy, customers wishing to exchange their items can notify us by logging a return request here.

To be eligible for a return, your item(s) must be in the same condition as you received it, unworn or unused, with tags, and in its original packaging.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, you will be issued a credit code to purchase another item of your choice.

You can always contact us for any return question at support@mooicloset.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items).  We also do not accept returns for all samples and seconds sections items. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items, samples items or gift cards.

Cancellations

You cannot cancel an order after it has been placed.

International Orders 

Mooi Closet is based in South Africa. If you live in a country where duty is payable on goods sent from the South Africa, please note that this is not normally included within the cost of the item, unless explicitly stated by us that we will pay the duties.

 

Refunds
Unfortunately at this stage we do not offer or process any refunds, we are only able to offer exchanges once the exchange request is approved